Who We Are
Our Commitment to Customer Satisfaction
Ceiling cleaning is a service that most people are unaware of its existence. Cleaning services can help companies maintain a positive image at a reasonable cost. To keep the cost reasonable for our clients, we train our staff, monitor their performance, and listen to customers about our results. We train our employees on the importance of customer satisfaction. Understanding this concept is as important as learning the technical aspects of the job. Our staff is trained over weeks and months depending on their previous experience. They must learn how to clean ceilings while standing on the floor. Eye hand coordination, attention to detail and coordination with others are skills that are valued. Half of our employees have been with us for three years or more. The other half of our staff has been employed at least one year. All of our employees have been referred by former or current employees.
How Our Services Have Evolved
Initially, Ceiling Ease Cleaning Inc only cleaned ceilings. A few customers observed that the 4 to 5 tiles over ovens or big pasta cooking areas looked worse now that the rest of the ceiling was clean and asked, “Can you replace those permanently stained tiles.” We said yes. Then we started offering customers tile replacement and old tile removal. As our customers, usually restaurants, saw how clean their ceiling tiles looked, they began to notice that the vents and metal t-bars looked old and battered. They asked us, “What can you do about those?” As a result CE began to install air diffusers, air returns, and t-bar grid cover. All of our products were made of vinyl which does not rust and is easy to keep clean. Our customers were pleased at how their ceilings looked. They were even happier when they realized that permits were not required to make their ceiling look good at a fraction of the cost of replacement. Next, a customer said, “What can you do about the sagging ceiling around these electrical cords?” Since that was a minor repair we eliminated the ceiling sag. That customer was very happy since they were having a regional inspection in several days. As a result of customer requests our services now go beyond ceiling cleaning. We still focus on customer satisfaction and timely completion. These are standards that let us feel proud of our work.